Terms of Use

KaamSet is a marketplace that connects workers and hirers. KaamSet is not an employer, not a labour contractor, and not a payment service. The work agreement is between the worker and the hirer.

Workers on KaamSet are independent service providers rather than KaamSet employees merely by using the platform: individual workers and skilled tradespeople, self-employed workers, takeadars and contractors, crews, or workers supplied by an independent contractor. These relationships are not all identical, and workers generally choose whether to accept available opportunities, are not guaranteed continuous work, are not paid wages by KaamSet, and agree their pay directly with the hirer. LEGAL CONFIRMATION REQUIRED: the final worker-classification wording must be reviewed by qualified Pakistan labour counsel — contractual wording alone does not determine legal status, and the real relationship and control model matter.

You must be 18 or older. Before you can post a job, send an offer, accept work, or be assigned to a job, you must record your date of birth and confirm that you are 18 or older. Accounts without a recorded date of birth cannot take part in the marketplace.

You must provide accurate details, including a phone number that belongs to you. One person may hold one account. Accounts may not be shared, sold, or operated on someone else's behalf without their consent.

Engaging anyone under 18 through KaamSet is strictly prohibited. Every hirer must confirm that they will only engage adults and will not use KaamSet to arrange work for children. Suspected child labour is grounds for immediate removal from the platform and may be reported to the relevant authorities.

Workers use KaamSet free. KaamSet charges workers no subscription, takes no commission from worker wages, and workers keep 100% of the agreed worker pay — subject only to whatever lawful external payment-processing arrangements may apply later, which KaamSet does not control.

One hiring credit buys one hiring request for up to 5 workers. A credit pays for the hiring request and access to marketplace fulfilment — it is not a guaranteed successful hire. A worker ultimately not being hired does not by itself refund the credit.

Current household products: Single Hire at PKR 299 (1 credit, 30-day validity); 3-Hire Pack at PKR 749 (3 credits, 6-month validity); 6-Hire Pack at PKR 1,299 (6 credits, 12-month validity). Validity starts when payment is confirmed and the credits are granted — not when checkout is opened.

A credit is consumed only when a hiring request is successfully published and becomes open. Hiring requests for more than 5 workers are rejected at publish time. A consumed credit is normally non-refundable. The full rules are in the Hiring Credit Terms and the Refund & Cancellation Policy.

Contractor subscriptions are monthly. Starter is PKR 1,999 per month: up to 8 worker assignments per month, up to 3 active hiring requests, and 1 job site. Pro is PKR 4,999 per month: 20 worker assignments per month, up to 3 active hiring requests, multiple job sites, crews, repeat hiring, and priority matching. Enterprise is custom pricing through our sales team.

You may cancel anytime; the current paid period continues until its normal end. There are no routine prorated refunds for a partially used month. The full rules are in the Subscription Terms.

Hirers must post real work with an honest rate, location, and timing. The agreed rate recorded on an assignment is binding. Worker wages are paid directly between the worker and the hirer, in full and on the agreed terms. KaamSet records what was agreed and what was reported as paid. KaamSet charges no fee, takes no commission, holds no wages, and moves no worker wages.

Payments for hire packs and subscriptions are made to KaamSet through our payment providers.

Hirers must disclose known hazards, required protective equipment, and any licence a job requires before the job is published. Hirers are responsible for site conditions.

A worker who arrives and finds a materially unsafe site may leave and report it. Reporting an unsafe site in good faith is not treated as an ordinary no-show: the reliability record is held for human review before any restriction can apply. Knowingly false or abusive safety reports are themselves a violation.

Some work is prohibited outright: illegal work, weapons and explosives, illegal drugs and contraband, sexual services, unlawful gambling operations, fraud and counterfeiting and knowingly stolen property, hacking and unauthorised surveillance, violence and intimidation, utility tampering and safety bypasses, forced labour and unlawful child labour, requiring workers to surrender original identity documents, and charging workers recruitment fees or deposits. Regulated trades that need a specific licence are licence-gated, not banned. The full list is in the Prohibited Services Policy.

Worker and hirer conduct standards apply to everyone. Severe violations — including fraud, identity forgery, harassment, violence, and ban evasion — can lead to immediate suspension. The full standards are in the Worker & Hirer Conduct Standards and the Account Suspension & Removal Policy.

Ordinary reliability problems — no-shows, last-minute cancellations, spam, misleading profiles, wasting the other side's time — follow graduated enforcement: warning, then restriction, then temporary suspension, then permanent removal. One ordinary cancellation or disagreement does not by itself cause permanent removal.

A single severe event (for example violence or credible threats, payment fraud, forged identity documents, prohibited or illegal work, forced or child labour, or ban evasion) may justify immediate suspension pending review. Temporary emergency suspension may happen before final adjudication when safety or fraud risk is credible. During the pilot, permanent removal generally needs founder approval.

Disputes are decided case by case using our published rules and the evidence. Either side can open a case; both sides may submit statements and evidence; our reviewer decides on the recorded facts; and exactly one appeal is allowed — after that the decision is final. Appeals are decided by a different reviewer than the original decision.

Open work or service disputes within 72 hours of the completion, cancellation, no-show, or incident. Request purchase refunds within 7 calendar days of the charge, and report duplicate, unauthorised, or obviously wrong charges within 30 days. Safety reports are reviewed immediately and are not left in an ordinary queue. The full rules, windows, and targets are in the Dispute Resolution & Appeals Policy.

Reviews must describe the actual work. Reviews are revealed only after both sides have reviewed or the review window closes. Abusive or false reviews are removed.

Verification badges reflect the checks we have actually carried out — profile checks, and document review where you opt in — not a guarantee of identity, skill, or conduct. The full details are in the Verification Policy.

We never store full identity-card numbers. No user may require another person to surrender an original CNIC, passport, or other original identity document as a condition of work.

KaamSet provides the platform as-is during the pilot and is not responsible for the work performed, injuries, losses, or unpaid wages. Verification badges indicate checks we have carried out, not a guarantee.

KaamSet intends to register as a Pakistani company before meaningful paid commercial scale — currently planned as a Single Member (Private) Limited, subject to professional Pakistan counsel and accounting advice. This is the intended direction, not a promise about timing.

We may update these terms during the pilot. Each update is published as a new version, and you will be asked to accept it before continuing to use the marketplace. Questions go to the contact details on the support page.