Account Suspension & Removal

One severe event may justify immediate suspension pending review — for example forged identity documents, impersonation, deliberate payment fraud, violence or credible threats, sexual harassment, serious safety misconduct, prohibited or illegal work, child or forced labour, theft, ban evasion, or misuse of another user's private information. Temporary emergency suspension may happen before final adjudication when safety or fraud risk is credible.

During the pilot, the founder acts as interim Trust & Safety owner. KaamSet may immediately restrict an account while investigating a credible serious safety report. A temporary safety hold is not a final finding: the restriction, the investigation, the decision, and any appeal are documented on the record.

Ordinary marketplace reliability problems do not automatically trigger permanent bans. Repeated no-shows, last-minute cancellations, abusive messaging, spam, false job postings, materially misleading profiles, deliberately wasting the other side's time, or repeated scope manipulation follow: warning, then restriction, then temporary suspension, then permanent removal. One normal cancellation or one ordinary disagreement does not automatically cause permanent removal. Restrictions show what triggered them, whether they were applied automatically, and how to ask for a human review.

During the pilot, permanent removal generally needs founder approval. Creating a duplicate account or otherwise evading enforcement is itself a severe violation and may lead to immediate suspension of all related accounts.

Most enforcement actions can be appealed through the dispute process: open a dispute, submit your evidence, receive a decision, and — if you disagree — use your single appeal, which is decided by a different reviewer. See the Dispute Resolution & Appeals Policy.