Support & Safety

Field agents in your area can also help you register, verify, and use the app.

The pilot support phone number has not been published yet. Email us instead at the address above — every message is reviewed by a person.

Support is run by the founder during the Peshawar pilot. For chargebacks, serious safety incidents, dispute appeals, recruiter incentive disputes, permanent bans, and major fraud issues, the founder is the final escalation owner.

What to write about

When you contact support, tell us which category your message is about: General, Verification, Job problem, Payment / Billing, Safety, Dispute, Recruiter, or Account.

Response targets

  • General questions: within 1 business day.
  • Active job or payment issues: same day where practical.
  • Safety and credible threats: immediate priority review.

Support hours are 9:00–21:00 Pakistan time. We do not promise 24/7 human staffing; targets above are what we aim for, not guaranteed promises.

Common questions